These General Terms and Conditions regulate the electronic purchases you make through traitstore.com website (hereinafter, the "Store") and will be incorporated into your purchase contract (hereinafter, the "Agreement") when pressing the button "Make Payment" at the end of the Purchase Process, from that moment you are being obliged to comply with the stipulated therein.
TRAIT BCN, S.L. with registered office in Parlament 28, 08015 (Barcelona) and with the Commercial Registry of Barcelona registration with CIF B66343385.
traitstore.com may modify these General Conditions of Purchase at any time. In any case the modifications made will not affect the purchases made prior to the aforesaid modifications approval. The new changes will be governed in any case by the Current General Conditions at the time of making those other purchases. It is the responsibility of the customer to know the Current General Conditions of Purchase at the time of the beginning of the Purchase Process.
These General Conditions may be supplemented or modified by specific clauses or specific conditions of certain products. Especially concerning the exclusion of rights of withdrawal, exhanges or returns. Please check the product information for specific conditions.
The electronic document in which the Contract is formalized will be archived by www.traitstore.com, previous authentication with its user and password or the means that are established in each case can be checked through our web. This copy can be requested in paper format through the means of Customer Service provided in these General Conditions of Purchase.
2. User Registration
To facilitate the electronic purchase and avoid asking customers for the same data each time they make a new purchase, it is optional to register as a user of the Store. Such user registration can be made at any time through the "My Account" section or during the purchase process itself. At the end of the purchase process you will receive an email confirming that the process has completed successfully.
Through "My Account" you can access your purchase history, consult and edit your registration information, request a copy of the Return Form and other formalities and steps related to your purchases.
Registration as a user of traitstore.com is free and is not subject to any condition or consideration. You can unsubscribe as a user at any time by sending an email to firstname.lastname@example.org. The withdrawal as a user will entail the cancellation of your personal data.
3. Quality of electronic contracting services
traitstore.com guarantees that the products that are marketed through the Store have the same quality and performance as those sold in the physical establishments of traitstore.
traitstore.com has made its best efforts so that the representation of the images of the Store's products are as faithful as possible to the reality. Notwithstanding, some features, such as colors or texture, may not be correctly appreciated from the images or suffer variations depending on the conditions of your monitor.
The products published in traitstore.com are accompanied by the following information:
- Item's name
- Price (with included)
- Color and size information
4. Offer's validity period:
Notwithstanding the arranged in the specific legislation, offers or electronic procurement proposals shall be valid for the period fixed by traitstore.com or otherwise, for as long as they remain accessible to the addressees. In addition, they won't be cumulative unless that traitstore.com specifies the contrary in that promotion or offer.
5. Product's availability:
If at the time of shipping the order we detected that there is no stock of any of the products included in it, we would contact you to inform you of the impossibility of supplying that item and we would proceed to the payment of the corresponding amount. The foregoing shall be understood without prejudice to the legal rights that may correspond to him as a consumer.
6. Purchasing process:
The Purchase Process consists of the following procedures:
Product selection: Browse our website and click the "ADD TO CART" button each time you want to add a product to the purchase. The shopping cart contains the name of the selected product, reference, color, size, quantity and price in euros.
Start the purchase process: to start the purchase process press the "CHECK OUT" button. You can login with your account or continue with the process without registering.
At the moment of clicking on "CHECK OUT", the system will redirect you to the Paypal payment system where you must provide all the necessary data for the payment method. This will be the only time you will be requested for this information.
The moment you provide all the necessary information and press the button of confirmation of purchase the contract will be perfected for all purposes.
Purchase confirmation: Once we receive your acceptance, traitstore.com will show an on-screen confirmation that you can file and which will contain the following information:
- Order number.
- Order date.
- Summary of the products included in the purchase.
In any case, before the next 24 hours traitstore.com will send you a purchase confirmation email.
Throughout the purchase process you can consult these General Conditions of Purchase as well as know the final price of the selected products.
Once confirmed the purchase, the client can not modify or cancel the order outside the cases provided for in the law or these General Conditions.
All prices indicated on the website are referred to in euros and include VAT. In case of delivery to the Canary Islands, Ceuta and Melilla we will proceed to the refund of the VAT not being responsible for any additional costs of customs that may arise.
The shipping costs will be detailed at the end of the purchase process, once you have included the shipping address. These shipping costs will depend on the place of delivery and will be charged to the customer in full. The total shipping costs will be known in the payment step of the Purchase Process.
Prior to the "CHECK OUT" step you will be able to know the full final price of your order, broken down with the amount of the increments or *discounts applied as well as the cost of transportation or other additional services.
8. Payment and security
Payment and security
You can pay your orders made on traitstore.com with the following credit or debit cards issued by Spanish financial institutions.
Once it is been verified that the provided data is correct, your payments in traitstore.com will be made in real time through a Virtual POS. traitstore.com guarantees that it will treat with complete security and confidentiality the data corresponding to the means of payment used. The data of the card used for the payment is transmitted in an encrypted SSL. This solution guarantees the secrecy of communication through a dialogue with encryption keys.
At TraitStore we work to ensure the protection of your privacy on the Internet and the security of your purchases and your data. Traitstore.com will treat your data at all times in an absolutely confidential manner and in accordance with the uses and purposes expressly provided for each case. In the same way, we inform you that traitstore.com have implemented the necessary technical and organizational measures that guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access. The nature of the data stored and the risks to which they are exposed are all in compliance with the arrangement of Title VIII of Royal Decree 1720/2007 of December 21st, which the LOPD has developed.
Please also note that the providers or issuers of the means of payment used may have other anti-fraud measures not controlled by traitstore.com and which lead to the rejection of certain types of transactions. traitstore.com does not control nor is responsible for any damages that may be caused by the application of the policies that have been approved by the different providers or media issuers paid.
It is prohibited to use a means of payment owned by a third party except in the case that it has the express authorization of said third party, which will have the responsibility of proof of such authorization and assuming all damages and losses that occur to traitstore.com.
traitstore.com will send you the receipt via email along with your order. Invoices can also be downloaded from the ordering area.
In case of requesting the invoice please contact us at our email address email@example.com sending us the complete data for correct completion.
The delivery takes place at the moment of receiving the address of the shipment. In home delivery it will be necessary for the receiver to sign the delivery note or document justifying the delivery of the order. The signature of the delivery note does not imply conformity and only serves to prove that delivery has occurred. It does not therefore affect your contractual rights or assume conformity with a product in bad conditions. Without prejudice to your contractual and legal rights, we request that in order to be able to process any incident related to the shipment of the merchandise we communicate within a period not exceeding 24 hours any incident related to the shipment, such as missing or lost any of the products purchased, damaged product, open merchandise, etc. Note that the signature of the delivery note is necessary to deliver the product so you must make sure that other people can receive the purchase on your behalf. traitstore.com does not accept any responsibility for the receive made by another person in its name without the proper authorization when said reception is carried out correctly in the place of delivery indicated.
Home delivery will take place from Monday to Friday from 10am to 7pm. We do not deliver on Saturdays or Sundays.
The delivery, at home or in store, entails the transmission of the risk and, consequently, that the deterioration of the products, loss or theft that can be produced from that moment are not the responsibility of traitstore.com.
traitstore.com does not accept postal addresses as valid addresses. In the event that the Contract includes a postal address, the contract will not be valid nor will it obligate traitstore.com to comply with it, which may nevertheless notify such circumstance and withdraw the charges made.
The approximate deadlines for delivery are as follows:
- Home delivery:
To peninsular territories of Spain and the Balearic Islands: 48/72 hours (working days).
To the rest of the world between 5 and 11 working days depending on the type of shipment.
Trait offers you the possibility of returning your purchases within a maximum period of 14 calendar days from the date of delivery, provided that the products purchased have not been used and are in perfect condition (except specified items).
For returns of promotional items whose discount applies to a single item or promotions with discount on the total of a purchase, the amount to be returned will be the one which the customer has paid for the item. The amount to be returned will appear on the purchase receipt and not the price that the item had without promotion. In case you have used discount coupons in the purchase, please note that the value of the discount coupon will not be refunded.
All amounts that had previously been collected by Traitstore.com and that had to be returned to customers in accordance with the expected of this clause, will be paid, to the extent possible, through the same payment method that was used during the purchase.
The conditions established for the returns in this clause will be understood without prejudice of the imperative rights that the consumer has in accordance with the current legislation. Consequently, when the refund is made within the first 14 days from the time of delivery, the provisions of articles 68 and following of the Consolidated Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 in November 16th will prevail over the provisions of this clause.
traitstore.com reserves the right to refuse returns sent outside the set deadline or garments that are not in the same conditions in which they were sent to the customer.
To make returns by mail you must follow the following steps:
1.1- Contact us via email firstname.lastname@example.org for instructions.
Traitstore.com reserves the right to refuse returns sent outside the set deadline or garments that are not in the same conditions in which they were sent to the customer .
Traitstore.com will not be responsible for returns paid by the customer if they do not reach the store. The shipping costs of the items you wish to return, will be borne by you.
1.2- traitstore.com will not accept returns sent to freight unless the customer has a free return. Returned items will be carefully inspected. When the product is in perfect condition and with the inner labels the corresponding amount will be paid in the following 3-4 days since the reception day of the return in the same way that they were paid.
2. Returns of defective products:
By mail: To return a defective item you must follow the following steps:
2.1- Contact us immediately via our email email@example.com for instructions.
For hygiene reasons, we do not accept returns of cosmetic items when they are not in their original sealed wrapping.
2.2- Once we have received the item, Traitstore.com will proceed to carefully review the returned product. In the event that the article is defective we will proceed to change it. The change will be made as soon as possible and in any case, within 7 days after receipt of the article on traitstore.com. In the case of not having stock, the amount will be refunded within 7 days. In all cases of return by default, shipping costs will be borne by traitstore.com.
This clause expectation for the return of defective products shall be understood without prejudice to the mandatory rights that the consumer has to repair or replace the product, lower the price or terminate the contract in accordance with the arranged in Chapter II, Title V, Book II of the Revised Text of the General Law for the Defense of Consumers and Users approved by Royal Legislative Decree 1/2007 in November 16th.
12. Force majeure or fortuitous event
traitstore.com will not be responsible for the total non-compliance, defective compliance or delay in the fulfillment of any of the obligations under its responsibility that had their cause in some event of force majeure or fortuitous event. The term obligations that may exist shall be suspended in such cases during the entire period during which the situation of force majeure or unforeseen event is prolonged. The computation will be resumed once this circumstance of force majeure or unforeseen event disappears.
13. Customer service:
If you have any questions, suggestions, complaints or want to ask about our online store, you can contact traitstore.com by any of the following means:
- By email to the address: firstname.lastname@example.org
In accordance with the provisions of article 27.3 of Law 11/1998, of July 9th, on consumer protection, we inform you that at the registered office of TRAIT BCN S.L. there are complaint forms at your disposal. In addition, in all our stores there arecomplaint forms with the company name that owns the establishment.
TRAIT BCN, S.L. Will resolve the complaints addressed to it as soon as possible and, in any case, before the deadline of one month. In the event that such claim is not resolved satisfactorily, you will be able to access the system of extrajudicial resolution of conflicts that is indicated in the previous point.
14. Contract integrity:
The present General Conditions of Purchase and any document referred to expressly therein (as particular clauses or specific conditions established for certain products and properly accepted by you at the time of accepting the purchase thereof), constitute the whole of the Contract, substituting any other agreements or agreements that the parties could have agreed verbally or written prior to the conclusion of the Contract.
15. Applicable Law:
The Law applicable to the Contract shall be the Spanish Law without prejudice to the cases in which the laws of other States may become mandatory.